Shipping Policy

Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Shipping Methods & Delivery Time

We offer standard and expedited shipping options. Delivery times vary based on your location:

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-3 business days

Shipping Costs

Shipping costs are calculated at checkout based on the delivery method and location. Occasionally, free shipping promotions may be offered.

International Shipping

Timber Ties currently ships within the United States only. International shipping may be available in the future.

Order Tracking

Once your order has shipped, you will receive a tracking number via email to track your package’s progress.

Shipping Address Accuracy

Please ensure your shipping address is accurate and complete as Timber Ties is not responsible for delays or lost shipments due to incorrect or incomplete addresses.

Lost or Damaged Packages

Timber Ties is not responsible for lost or damaged packages once they have been handed over to the courier. Customers will need to dispute lost or damaged shipments directly with the courier company. For assistance or inquiries, please contact us at info@timber-ties.com.